An overview of our curriculum includes the following components:

Week 1
Overview of course syllabus and expectations
Introduction to basic writing skills
Exploring the essentials of customer service and work ethics
Introduction to the evolution of insurance, including workers' compensation and liability products
Review elements of insurance policies and interpreting coverage
Navigating the Internet and understanding e-mail usage and protocols

Week 2
Introduction of Medical terminology and familiarization of the anatomy
Injury Workshop with Guest Lecturer(s) on the following topics:
• Orthopedic injury and treatment
• Chiropractic treatment
• Physical Therapy treatment
• Psychiatric injury treatment
ACOEM Guidelines
• Identifying Medical Only and Indemnity Claims (Bodily Injury)
• Introduction to workers' compensation benefits and calculation methodology

Week 3
Building a claim file (including introduction to all required forms)
Managing a claim electronically
Conducting an effective claim investigation (include role playing in interview techniques, proper use of diagrams and photographs, written and recorded statements)
Establishing medical and claimant control
Early case management intervention
Time Management (file diary techniques)
Reserving
Claim file documentation
Reporting/written correspondence
Reviewing and understanding medical reports

Mid-term Examination

Week 4
Introduction to the Legal Process
Civil Code procedures and terminology (guest lecturers from the legal profession)
Field Trip (Civil Courthouse, WCAB)
Introduction to strategy for detecting and managing fraud (SIU guest lecturer)
Development of negotiation techniques and strategies
Litigation Management
Continuation of mock claim file development

Week 5
Introduction to Vocational Rehabilitation and process (guest speaker)
PD Rating Workshop
Case Law Review including Penalty Code Sections and Unfair Claims Practices
132a, Serious and Willful and punitive damage claim review and discussion
Continuation of mock claim file development

Week 6
Settlement strategies
Introduction to structured settlements as a tool (guest lecturer)
Review of SB 899
Preparation of mock claim file for oral presentation
Final Examination
Oral Presentation